TY  - BOOK
AU  - Haberer,JoAnn B.
AU  - Webb,MaryLou Wendel
TI  - TQM: 50 ways to make it work for you 
T2  - A Fifty-Minute series book
SN  - 1560522569
U1  - 658.562 20
PY  - 1994///
CY  - Menlo Park, Calif.
PB  - Crisp Publications
KW  - Total quality management
KW  - Calidad total
KW  - Administracin
N1  - Bibliografía: páginas 95-97
ER  -