TY  - BOOK
AU  - Shiba,Shōji
AU  - Graham,Alan
AU  - Walden,David
AU  - Lee,Thomas H.
AU  - Stata,Ray
ED  - Center for Quality Management (Cambridge, Mass.)
TI  - A new American TQM: four practical revolutions in management 
SN  - 1563270323 (alk. paper) :
U1  - 658.562 20
PY  - 1993///
CY  - Cambridge, Mass., Norwalk, Conn.
PB  - Productivity Press
KW  - Gestión total de la calidad
KW  - Total quality management
N1  - "Center for Quality Management."; Incluye referencias bibliográficas e índice.
ER  -