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1.
Loyal for life : how to take unhappy customers from hell to heaven in 60 seconds or less / John Tschohl. by
  • Tschohl, John
Material type: Text Text; Format: print ; Literary form: Not fiction
Minneapolis, MN : Best Sellers Pub., 2005
Availability: Items available for loan: Biblioteca QLU (1)Call number: 658.812 T785.

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2.
Servicio al cliente : el arma secreta de la empresa que alcanza la excelencia / John Tschohl. by
  • Tschohl, John
Edition: 12a Edición
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Spanish Original language: English Minneapolis, MN : Best Sellers,
Other title:
  • Arma secreta de la empresa que alcanza la excelencia : servicio al cliente : técnicas, estrategias y una verdadera cultura para generar beneficios
Availability: Items available for loan: Biblioteca QLU (1)Call number: 658.812 T785s.

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3.
Facultamiento : un estilo de vida / John Tschohl ; traducción: José Manuel Aguirre by
  • Tschohl, John
Edition: Primera edición
Material type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: Adult;
Language: Spanish Original language: English Copyright date: Minneapolis, Minnesota U.S.A. : Best Sellers Publishing, ©2015
Availability: Items available for loan: Biblioteca QLU (1)Call number: 658.812 T785f.

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