Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson.
Material type:
TextPublication details: Hoboken, N.J. : John Wiley & Sons, ©2009.Description: x, 294 páginas : ilustraciones ; 24 cmISBN: - 9780470443507 (cloth : acidfree paper)
- 0470443502 (cloth : acidfree paper)
- 658.812 B4131 22
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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Biblioteca QLU Colección general | Colección General | 658.812 B4131 (Browse shelf(Opens below)) | e.1 | Available | 2022-0922 | |
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Biblioteca QLU Colección general | Colección General | 658.812 B4131 (Browse shelf(Opens below)) | e.2 | Available | 2022-0923 | |
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Biblioteca QLU Colección general | Colección General | 658.812 B4131 (Browse shelf(Opens below)) | e.3 | Available | 2022-0924 | |
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Biblioteca QLU Colección general | Colección General | 658.812 B4131 (Browse shelf(Opens below)) | e.4 | Available | 2022-0925 | |
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Biblioteca QLU Colección general | Colección General | 658.812 B4131 (Browse shelf(Opens below)) | e.5 | Available | 2022-0926 |
Bibliografía: páginas [281]-285.
Incluye índice.
Animation. -- Reinvention. -- Decoration. -- Camouflage. -- Concierge. -- Partnership. -- Cult-like. -- Luxury. -- Air. -- Air defense. -- Scout's honor. -- Firefighter. -- Insight : understanding your customer. -- Oversight : assessing your launch pad. -- Spotlight : choosing a take their breath-away strategy. -- Foresight : unearthing potential customer stressors. -- Green light : launch lessons for leaders.
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