Loyal for life : how to take unhappy customers from hell to heaven in 60 seconds or less / John Tschohl.
Material type: TextMinneapolis, MN : Best Sellers Pub., 2005Description: 111 páginas : ilustraciones ; 23 cmISBN:- 0963626884
- 9780963626882
- 658.812 T785
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Libro | Biblioteca QLU Colección general | Colección General | 658.812 T785 (Browse shelf(Opens below)) | e.1 | Available | 2022-1681 |
The practice of service recovery in solving customer problems or complaints.
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