Loyal for life : how to take unhappy customers from hell to heaven in 60 seconds or less / John Tschohl.

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Material type: Text

TextMinneapolis, MN : Best Sellers Pub., 2005Description: 111 páginas : ilustraciones ; 23 cmISBN:

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Summary: The practice of service recovery in solving customer problems or complaints.

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Libro	Biblioteca QLU Colección general	Colección General	658.812 T785 (Browse shelf(Opens below))	e.1	Available		2022-1681

The practice of service recovery in solving customer problems or complaints.

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